Visa Immigration Consultant

Job Summary: We are seeking an immediate, full-time Visa / Immigration Consultant to join our team in London. This role involves processing visa applications, handling customer inquiries, and ensuring accurate documentation submission. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude.

Main Responsibilities:

• Process visa applications and perform data entry accurately.
• Hand over passports to the High Commission and/or its Consulates.
• Manage postal applications and track passport collections.
• Scan and upload documentation.
• Handle customer queries in person, via email, and telephone.
• Prepare daily transaction reports and perform general administrative duties.
• Upsell additional services and explain new features to customers.
• Maintain operational equipment and report malfunctions promptly.
• Update job knowledge through educational opportunities.
• Enhance organizational reputation by accomplishing tasks and exploring new opportunities to add value.

Additional Responsibilities:

• Provide expert phone and email support to customers completing visa and passport application forms.
• Ensure customers understand requirements and submit accurate and complete applications.
• Promote best practices to meet or exceed Service Level Agreement (SLA) standards.
• Develop expertise in visa and passport processing to improve efficiency and productivity.
• Educate customers on value-added products and resolve client issues proactively.
• Maintain strict confidentiality in handling client documents and personal information.

Experience and Qualifications:

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong attention to accuracy and detail.
• Proactive with a can-do attitude.
• Diploma or certificate required.
• Minimum one year of experience in visa services or immigration casework preferred.

Key Skills:

• Customer focus and excellent customer service skills.
• Data entry accuracy and listening skills.
• Effective verbal communication and relationship-building.
• Problem-solving ability and multitasking skills.
• Interpersonal savvy and ability to handle a high volume of calls and emails.

Job Details:

• Job Type: Full-time
• Location: London, UK
• Pay: £25,000.00-£28,000.00 per year
• Schedule: 8-hour shifts
• Work remotely: No

Application Process: If you are interested in joining our team as a Visa / Immigration Consultant, please submit your application with a CV detailing your relevant experience and qualifications. We look forward to hearing from you!

Reference ID: VC 2109

This position offers an opportunity to contribute to a dynamic team focused on delivering excellent visa and immigration services while maintaining high standards of customer satisfaction and operational efficiency.