Trainee Service Advisor

• Hours: Part-time
• Closing Date: 28 July 2024
• Location: Canterbury, Kent
• Remote Working: Fully remote
• Company: Recruitment Helpline Ltd
• Job Type: Permanent

Summary

An exciting opportunity is available for a Trainee Service Advisor/Administrator to join a well-established company in Canterbury.

About The Role:

As the first point of contact for aftersales customers, you’ll create positive first impressions with a helpful and welcoming manner. Handling a variety of tasks throughout the day, you’ll need to stay calm under pressure, follow procedures accurately, and work effectively in a small, efficient team.

Service Advisor Duties Include:

• Interacting directly with customers in the Retailer environment.
• Managing phone calls, including scheduling vehicle services and repairs.
• Estimating time and costs for vehicle services and repairs.
• Communicating initial client concerns to vehicle technicians.
• Updating clients on additional work needed.
• Tracking vehicles through the workshop during service and repair.
• Providing advice to clients on vehicle issues.

You’ll build strong relationships with existing customers and create exceptional experiences for new customers.

Skills Required:

No previous experience necessary; full training provided. Essential skills include listening carefully to instructions, eagerness to learn, asking questions, self-motivation, and attention to detail. Strong communication skills are crucial for exceeding sales and customer care targets. Computer literacy, including learning new software, numeracy, literacy, and a clean driver’s license are required.

Company Benefits:

• Starting salary from £11.44 per hour plus monthly bonus.
• 32 days annual holiday pro rata (includes 8 bank holidays).
• Welcome pack and company induction.
• Discounted servicing and parts.
• Annual staff social events and a biennial Summer Ball.
• State-of-the-art working environment.

About The Company:

With over 120 years of family-owned experience, the company prides itself on exceptional customer service and combines traditional values with modern automotive expertise.

If you’re ambitious, eager to join a high-performing team, and value a supportive management structure, apply now with your CV and covering letter.

Working Hours: Monday to Friday, 8am to 6pm, plus the first Saturday of each month from 8am to 2pm.