Hotel Receptionist

HRCorp

Are you passionate about delivering exceptional customer service with a warm smile? Join our team as a Hotel Receptionist where you’ll play a pivotal role in ensuring our guests have a memorable stay. We are looking for a friendly and polite individual who excels in customer service and enjoys working in a dynamic hospitality environment.

Key Responsibilities:

  • Welcome, assist, and direct guests in a friendly and polite manner.
  • Provide high-quality customer service at all times, exceeding guest expectations.
  • Check guests in and out efficiently, handle payments, and manage reservations.
  • Manage incoming calls, emails, and reservations promptly and professionally.
  • Accurately record and file all correspondence and guest information.
  • Ensure all bookings are guaranteed and manage no-show charges and late cancellations as per policy.
  • Review and fulfill guest special requests to ensure their satisfaction.
  • Handle any guest problems or complaints effectively and professionally.
  • Collaborate closely with all hotel departments to ensure guest expectations are met or exceeded.

Person Specification:

Essential:

  • Experience in managing customer relations face to face and via phone.
  • High level of proficiency in spoken and written English.
  • Strong customer service skills across various platforms (face to face, telephone, email, etc.).

Desirable:

  • Proven experience in hospitality, reception, or a similar customer-facing role.
  • Experience in cash handling.
  • Familiarity with Opera software or similar hospitality management systems.

Why Join Us?

At our hotel, we pride ourselves on delivering exceptional guest experiences through outstanding service and attention to detail. As a member of our team, you’ll have the opportunity to interact with guests from all over the world and ensure they have a comfortable and enjoyable stay.

Application Process:

If you are ready to contribute to our team and uphold our commitment to excellence in hospitality, we invite you to apply for the Hotel Receptionist position. Please contact our Recruitment Agency Team at 061 783 7753 for more information or to discuss your application.

Join Us Today:

Take the first step towards a rewarding career in hospitality by applying for the Hotel Receptionist position. We look forward to welcoming a dedicated individual who shares our passion for customer service and teamwork.

Thank you for considering this opportunity with us. We are excited about the possibility of you joining our team and contributing to our continued success in delivering exceptional guest experiences.

To apply for this job please visit za.linkedin.com.

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