Customer Success Manager

Guesty is a platform that helps hospitality businesses run smoothly and grow. It uses special technology and has a team of over 200 engineers. With more than 150 partners, including big booking sites like Airbnb, Vrbo, and Booking.com, Guesty is changing the hospitality industry with new ideas.

Guesty has 15 offices and over 700 employees around the world.

As a Customer Success Manager (CSM) at Guesty, you’ll be key to keeping our clients happy. You will be their main contact, making sure their needs are met and their expectations are exceeded. Your job is to help clients succeed, find growth opportunities, and contribute to our company’s success.

Join us and make a difference by driving client success and helping our business grow. If you love building relationships, solving problems, and providing great customer service, we’d love to hear from you!

Key Responsibilities:

• Trusted Advisor: Build and maintain strong relationships with clients, acting as their trusted advisor within the company.
• Onboarding: Help clients through the onboarding process to ensure a smooth transition from sales to using our services.
• Retention and Growth: Manage your clients to keep them satisfied and look for opportunities to help them grow.
• Business Reviews: Regularly review client performance, find areas for improvement, and suggest new solutions.
• Product Knowledge: Stay updated on our products and their features to provide the best advice.

Key Skills:

• Communication: Excellent at talking and writing clearly to clients and team members.
• Relationship Management: Skilled at building and maintaining strong client relationships.
• Negotiation: Experience in negotiating contracts and handling objections.
• Problem-Solving: Good at finding solutions to client issues.
• Strategic Thinking: Ability to analyze situations and give valuable advice to clients.
• Organization: Strong organizational skills and ability to manage multiple tasks.
• Team Player: Willing to work closely with different teams to achieve great results for clients.

Qualifications:

• At least 3 years of experience in account management or customer success in the SaaS or tech industry.
• Track record of meeting sales targets and ensuring customer satisfaction.
• Familiarity with CRM software (Salesforce experience is a plus) and proficiency in Google Suite.

Compensation:

• $70K base salary plus additional compensation.

Benefits and Perks:

• Health, dental, vision, life, and disability insurance.
• 401(k) plan with employer match.
• Paid time off.
• Virtual onboarding for new employees.
• Professional development opportunities.

Guesty is an Equal Opportunity Employer. We provide equal opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.